KarmaBox Privacy Policy

Update Notice

Thank you for using KarmaBox! To better protect your rights, we may update the KarmaBox Privacy Policy from time to time. When new features are added, service content is adjusted, or partner services are updated, we will inform you of the updates through pop-ups, announcements, in-app messages, etc.

Please read and fully understand this Privacy Policy before using or continuing to use KarmaBox products and services.

Introduction

We understand the importance of personal information to you and will strictly comply with relevant laws and regulations, following the principles of legality, legitimacy, necessity, and good faith to protect your personal information security.

KarmaBox is a 'private domain multi-agent operating system' provided by Beijing Ciyuanyun Technology Co., Ltd., with core functions including sovereign AI security, multimodal dialogue hub, private domain avatar collaboration, intelligent strategy iteration, skills and project ecosystem, desktop automation execution, space-time parallel capabilities, and operational support.
This Privacy Policy applies to all products and services provided by KarmaBox. If a specific product, plugin, model, application, or service has a separate privacy policy or user agreement, that independent rule shall prevail; for matters not covered, this Policy applies.
For matters involving your significant rights, sensitive personal information, third-party sharing, automated decision-making, etc., we will remind you to pay special attention through bold text, underlines, pop-up prompts, and other methods.
By agreeing to this Policy, you indicate that you understand and agree that in corresponding scenarios, we will process your relevant information according to the 'minimum necessary' principle to implement product functions. However, we will only collect corresponding information when you use specific functions.
In addition to this Policy, in specific scenarios, we may further explain information collection and use rules to you through pop-ups, page prompts, emails, announcements, authorization pages, etc., and obtain your separate consent when necessary.

This Privacy Policy Will Help You Understand

Information We Collect
Information Storage
Information Security
How We Use Information
External Sharing
Your Rights
Changes
Minor Protection
Other
Contact Us

1. Information We Collect

During your use of KarmaBox products and services, we will collect information you actively provide or generated through using our services in the following ways, for the purpose of providing services, optimizing product experience, and ensuring account security.

1.1 Account Registration and Login

You can register and log in to KarmaBox through mobile number, email, WeChat account, enterprise account, or other third-party accounts. To complete login and identity verification, we may collect:

Account unique identifier
Nickname, avatar
Mobile number, email address
Login time, login device information
Enterprise organization information (if applicable)

1.2 AI Dialogue and Agent Services

Based on large model capabilities, KarmaBox provides multi-turn dialogue, agent collaboration, knowledge Q&A, content generation, automated execution, report/PPT generation, translation, code assistance, web summarization, meeting minutes, image recognition and other services. When you use these functions, we may collect and process:

Text, voice, images, files, screenshots, web content you input
Dialogue content between you and AI, avatars, agents
Local files, online documents, knowledge base content you upload
Instructions, feedback, edit records in task processes
Your operation behaviors, such as clicking, copying, exporting, sharing, favoriting, etc.

To implement corresponding functions, relevant content may be uploaded to cloud servers for processing and results returned.

1.3 Avatar Collaboration and Task Execution

KarmaBox supports multiple intelligent avatars executing tasks in parallel, including but not limited to data collection, writing, analysis, organization, table generation, project decomposition, etc. To ensure task continuity and service experience, we may record:

Creation, assignment, execution status of avatar tasks
Interaction records between users and avatars
Intermediate and final results generated by avatars
Failed tasks, abnormal tasks, retry task records
Project progress, collaborative member information

1.4 Knowledge Base Services

You can add documents, images, web pages, notes, Q&A records, audio and other content to the knowledge base. Content added to the knowledge base will be uploaded and stored in the cloud for:

Search and retrieval
AI Q&A based on knowledge base
Tags, classification, folder management
Content recommendation and knowledge association

You can delete knowledge base content, modify permission settings, or cancel sharing at any time. We promise: without your explicit authorization, we will not use content you store in the KarmaBox knowledge base for model training.

1.5 Document, Image, Audio and Video Processing

When you use document parsing, OCR recognition, image generation, audio transcription, video summarization and other functions, we may process:

Document content
Text, people, scenes in images
Voice content in audio
Video frames, subtitles, audio information

1.6 Desktop Automation Execution

KarmaBox supports desktop automation capabilities. When you use this function, we may obtain:

Screenshots or screen recording information
Current window title, application name
Mouse and keyboard operation instructions
System permission status
Execution logs and result feedback

1.7 Browser and Web Access Capabilities

If you use KarmaBox web access, plugins, bookmarks, browsing history sync, we may collect:

Browsing history
Web page titles, URLs
Web page screenshot thumbnails
Bookmark content
Cookies, local cache, plugin data

1.8 Device and Log Information

To ensure service security, identify abnormal logins, and optimize product experience, we may collect:

IP address
Device model, device ID, MAC address
Operating system version
Network status
Crash logs, error logs, operation logs

1.9 Help and Feedback

When you contact us through the help and feedback function, we may collect your account information and communication records to verify your identity and assist you.

1.10 Security Protection

To enhance security and protect against phishing, fraud, vulnerabilities, viruses, and attacks, we may use or integrate your account information, device information, and software usage information for identity verification and security event detection.

2. Information Storage

2.1 Storage Method and Duration

We will securely store your information through local cache, databases, and log servers. Unless otherwise required by laws and regulations, we will only retain your personal information for the period necessary to achieve the service purpose.

2.2 Cessation of Operations

If KarmaBox products or services cease operations, we will notify you through announcements, emails, or in-app notifications, and delete or anonymize your personal information within a reasonable period, unless otherwise required by law.

3. Information Security

3.1 Security Protection Measures

We strive to provide security for user information to prevent leakage, loss, improper use, unauthorized access and disclosure. We use comprehensive security protection measures including technical protection, management system control, and security system guarantee.

3.2 Security Incident Response

In the event of personal information leakage, damage, or loss, we will activate emergency plans to prevent the security incident from expanding. We will promptly notify you of the basic situation and the measures we will take or have taken.

4. How We Use Information

We strictly comply with laws and regulations and agreements with users, and use the collected information as described in this privacy policy to provide you with better services, including web browsing, search, knowledge base, and AI services.

To enhance your user experience, we may share anonymized or de-identified information with third-party partners, requiring them to strictly comply with our data privacy protection measures and requirements.

Currently, except for the circumstances listed, we will not actively share or transfer your personal information to third parties. We will carefully select third parties and urge them to collect and use your personal information in accordance with this guide or separate agreements with you.

We will not share information that can identify you personally (such as your name or email address) with partners unless you explicitly authorize it. We will not publicly disclose collected personal information. If public disclosure is necessary, we will inform you of the purpose and obtain your explicit consent.

6. Your Rights

During your use of KarmaBox services, we may provide you with corresponding operation settings according to the specific product situation, so that you can query, copy, delete, correct or withdraw your relevant personal information.

Currently, KarmaBox supports logging in with associated social accounts. If you need to delete your KarmaBox account, you can do so through Settings - Account Settings. Please fully understand and agree to the deletion results before deleting your account.

7. Changes

We may revise this privacy policy due to changes in laws and regulations, business adjustments, or feature updates. The updated content will be announced in the product with the effective date. Your continued use of KarmaBox indicates your agreement to the updated privacy policy.

8. Minor Protection

We attach great importance to the protection of minors' personal information. According to relevant laws and regulations, if you are a minor under 18 years old, you should obtain the consent of your parents or other legal guardians before using KarmaBox products or services.

If you are a guardian of a child, please carefully read this privacy policy and related child personal information protection rules before helping the child complete the registration and use of KarmaBox products or services.

9. Other

This KarmaBox Privacy Policy is a general privacy clause applicable to KarmaBox products and services. If there is any inconsistency or conflict between this privacy policy and other special rules, separate agreements or product page descriptions of Beijing Ciyuan Cloud Technology Co., Ltd., the specific special rules, separate agreements or related page descriptions shall prevail.

10. Contact Us

If you have any questions, comments, complaints or suggestions about this privacy policy, personal information protection or related matters, you can contact us in the following ways:

We will complete the review as soon as possible after receiving your question and reply within 15 days or the period stipulated by laws and regulations.